PRIVACY POLICY
At lithoflor, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you when you use our website or purchase products from us.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order details
- Payment-related information
- Customer service communications
- Device and website usage information
- Information you voluntarily provide to us
Payment card information may be processed through third-party payment providers. We do not need to retain complete payment card information to process ordinary orders.
2. How We Use Information
We may use personal information to:
- Process and fulfill orders
- Provide shipping and delivery updates
- Process returns and refunds
- Respond to customer inquiries
- Provide customer support
- Maintain and improve our website
- Detect and prevent fraud or unauthorized activity
- Comply with legal and regulatory obligations
- Communicate with customers regarding transactions or services
3. Payment Information
Payments may be processed by third-party payment processors.
When you make a purchase, payment information may be transmitted directly to the applicable payment provider for authorization and processing.
Payment providers may have their own privacy policies and terms governing their handling of payment information.
4. Shipping and Service Providers
We may share necessary information with service providers that help us operate our business, including payment processors, shipping carriers, technology providers, website service providers, and customer support providers.
We only intend to share information reasonably necessary for the relevant business purpose.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Communications
If you contact us, we may retain the information contained in your communication in order to respond to your request and maintain appropriate customer service records.
We may also send transactional communications related to your orders, including order confirmations, shipping updates, and return or refund communications.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling transactions, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
9. Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, or information about how your data is handled.
To make a privacy-related request, please contact us using the information below.
10. Children's Privacy
Our website is not intended for children under the age required by applicable law to independently provide personal information.
We do not knowingly seek to collect personal information from children in violation of applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Any updated version will be posted on this page.
12. Contact Us
For privacy-related questions or requests:
lithoflor
875 Comstock Ave, Unit 11B
Los Angeles, CA 90024
United States
Email: info@lithoflor.us
Phone: +1 404-268-6865