SHIPPING
At lithoflor, we aim to make your shopping experience simple and transparent. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are generally processed within 1–2 business days after the order is successfully placed.
Orders are not typically processed or shipped on weekends or U.S. federal holidays. During periods of increased order volume, promotions, or other circumstances beyond our reasonable control, processing may take additional time.
Once your order has been shipped, you will receive shipping information when available.
Shipping Time
After your order has been processed, estimated transit time is generally 5–8 business days.
Please note that transit time is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, carrier delays, or other circumstances beyond our reasonable control.
Shipping Rates
We offer free standard shipping on orders of €50 or more before applicable taxes, discounts, or other charges.
For orders with a merchandise subtotal below €50, a flat standard shipping fee of €5.65 will apply.
The applicable shipping cost will be displayed during checkout before the order is completed.
Shipping Destinations
We currently ship to eligible addresses within the United States.
Shipping availability may vary depending on the destination and the products included in an order. If a particular destination cannot be serviced, the customer will be notified as appropriate.
Tracking Information
When tracking information is available, it may be provided after the order has been shipped.
Please allow some time for tracking information to become active after the carrier receives and scans the package.
Delivery Delays
Although we work to process orders promptly, lithoflor cannot guarantee a specific delivery date.
Delays may occur because of:
- Severe weather
- Carrier disruptions
- Holidays and peak shipping periods
- Incorrect or incomplete shipping information
- Transportation delays
- Other circumstances outside our reasonable control
If an order experiences an unexpected delay, we will make reasonable efforts to assist and provide available information.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order cannot be delivered because the address provided was incorrect or incomplete, please contact us as soon as possible.
Additional shipping costs may apply if a package needs to be reshipped because of incorrect information provided by the customer.
Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or delivered incorrectly, please contact us at info@lithoflor.us.
For damaged packages, please provide photographs of the item and packaging when possible so that we can review the issue and determine an appropriate resolution.
Contact Us
If you have questions about shipping or the status of your order, please contact us:
Email: info@lithoflor.us
Phone: +1 404-268-6865
lithoflor
875 Comstock Ave, Unit 11B
Los Angeles, CA 90024
United States